Zoom Expands Phone Service in India, Launches New Contact Centre

On Wednesday, Zoom Communications increased its Phone service in India to four extra circles. Through this growth, Zoom Expands Phone Service has been introduced in Mumbai, Delhi National Capital Region (NCR), Karnataka, and Andhra Pradesh & Telangana telecom circles. Already, it has been advertised in two circles. It is worth noticing that the benefit is licensed by the Division of Telecommunications (Dot). The firm too presented its Contact Centres within the nation, independently. The two administrations target endeavors, and the last mentioned is an omnichannel stage that coordinates client and worker involvement.

Zoom Introduces AI-Powered Enterprise Solutions in India

Zoom gave two modern declarations centered on India in a press discharge. Zoom Phone, which replaces age-old Phone Department Trade (PBC) frameworks, has been propelled in four extra circles. Presentation of the benefit first began in October 2024 in Maharashtra and Tamilnadu telecom circles.

It is presently being amplified to Mumbai, Delhi NCR, Karnataka (Bengaluru), and Andhra Pradesh & Telangana (Hyderabad) circles. Delhi NCR telecom circle comprises the Union Region of Delhi, Ghaziabad, Faridabad, NOIDA, and Gurugram.

Zoom Phone empowers inbound, and outbound calling benefits through the Open Exchanged Phone Organize (PSTN) and bound together communication necessities of businesses on a single AI-first stage in the Zoom Work environment.

The benefit is sensible to coordinate with Zoom Contact Centre to supply ventures with more alternatives, counting call exchange, call sending, and call recording. Concurring with the company, Zoom Phone benefit can also be utilized to associate ranges where the company does not offer it. This would be given through the self-benefit entrance of the company that would give local phone numbers depending upon the telecom circles where the service is launched.

Also Read: New WhatsApp Voice Chat Feature Launched for Groups in 2025

Arriving at the Zoom Contact Centre is a contact-center-as-a-service (CCaaS) that helps to maintain various communications such as voice, video, virtual agents, social media, emails, and messaging applications. It provides bring-your-own-carrier (BYOC) features that allow businesses to keep their own PSTN service provider, and direct voice traffic to flow via the Zoom Contact Centre cloud.